Installation Program Manager and IR&R Handoff - S-1 Procedural Page

Role and responsibility

The Installation Information, Referral and Relocation (IR&R) Program Manager runs installation-level sponsorship coordination per MCO 1320.11HMCO 1320.11H paragraph 4.b.(9). The installation commander oversees installation-level program execution per paragraph 4.b.(5). The unit SC coordinates the handoff between the unit and the installation. The S-1 chief tracks IR&R handoff completion against the inbound roster. Marine and Family Programs Division (MF) at HQMC per paragraph 4.b.(2) oversees the IR&R program at the strategic level.

Source documents flow from the inbound PCS roster, the sponsor assignment letter per Enclosure (7), the Welcome Aboard Letters per Enclosures (2) and (4)-(6), family advocacy concerns surfacing during sponsorship, special-needs referrals (Exceptional Family Member Program when applicable), and the installation Marine Corps Community Services (MCCS) intake. IR&R outputs include the installation handoff record, the family advocacy or special-needs referral, the inbound brief attendance, and the IR&R follow-up actions logged on the unit sponsorship roster.

Per MCO 1320.11H paragraph 4.b.(9), the IR&R Installation Program Manager provides relocation assistance, family advocacy referral, special-needs coordination, and the installation-level inbound brief covering housing, schools, employment, child care, and medical care. MCO P1700.27BMCO P1700.27B covers Marine Corps Community Services underwriting the IR&R function. MCO 1754.9BMCO 1754.9B covers the Family Advocacy Program for inbound family advocacy needs. MCO 1754.10BMCO 1754.10B covers related family programs.

Trigger events

• Inbound PCS with family triggers IR&R handoff.
• OCONUS inbound triggers extended IR&R coordination.
• Family advocacy concern surfaces during sponsor outreach.
• Special-needs request (Exceptional Family Member, special education) surfaces.
• Inbound brief schedule opens.
• IR&R Program Manager rotation triggers point-of-contact refresh.
• Annual sponsorship metrics cycle.

Processing workflow

1. Identify the installation IR&R Program Manager. Per MCO 1320.11HMCO 1320.11H paragraph 4.b.(9), the installation IR&R office holds the Program Manager point of contact. The SC pulls the current name and contact information.
2. Coordinate inbound family handoff. Per paragraph 4.b.(9), the IR&R Program Manager receives the inbound family roster for relocation and family services planning.
3. Route family advocacy or special-needs referrals through IR&R. Per MCO 1754.9BMCO 1754.9B and paragraph 4.b.(9), route inbound family advocacy or special-needs concerns through the IR&R Program Manager.
4. Provide the IR&R Program Manager with PCS volume data. The SC shares volume data to support installation resource planning.
5. Coordinate IR&R inbound brief attendance. The IR&R Program Manager runs the installation portion of the inbound brief covering housing, schools, employment, child care, and medical care.
6. Track IR&R follow-up actions. The SC logs IR&R follow-up actions on the unit sponsorship roster (housing assignment, school enrollment, employment referral, family services intake).
7. Coordinate Family Advocacy Program touchpoints. Per MCO 1754.9BMCO 1754.9B, the IR&R Program Manager routes Family Advocacy Program intake.
8. Maintain documentation of IR&R coordination. Stage the IR&R coordination record per the Privacy Act paragraph 5.c.
9. Brief the unit commander on installation handoff posture. The S-1 officer briefs the commander on installation coordination at the metrics cycle.
10. Audit handoff completion at the metrics cycle. The SC audits handoff completion at the Enclosure (3) metrics cycle.

Systems of record and forms

Systems

• Installation IR&R Office. Per paragraph 4.b.(9).
• Marine Corps Community Services (MCCS). Per MCO P1700.27B.
• Family Advocacy Program. Per MCO 1754.9B.
• Unit Sponsorship Roster. Tracks handoff completion.
• Installation Welcome Aboard Center. Per the installation order.

Forms

• IR&R Handoff Memorandum. Local format documenting handoff.
• Family Advocacy Program Referral. Per MCO 1754.9B.
• Special-Needs Referral. Routes through IR&R per paragraph 4.b.(9).
• Inbound Brief Attendance Record. Local format.

Common pitfalls

• IR&R Program Manager point of contact stale. Per MCO 1320.11HMCO 1320.11H paragraph 4.b.(9), the SC pulls the current point of contact at every cycle.
• Family advocacy or special-needs referrals routed outside IR&R. Per MCO 1754.9BMCO 1754.9B and paragraph 4.b.(9), the routing runs through IR&R.
• Inbound family arrival without housing or school coordination. Per paragraph 4.b.(9), the IR&R Program Manager runs the housing and schools coordination. Route early.
• Privacy Act breach in IR&R coordination. Per paragraph 5.c, PII rides through approved channels.
• Inbound brief attendance not logged. Per paragraph 4.b.(9), the IR&R portion of the inbound brief drives installation resource access. Log attendance.

Decision points

• IR&R routing for unaccompanied inbound. Per MCO 1320.11HMCO 1320.11H Enclosure (6) and paragraph 4.b.(9), unaccompanied OCONUS still coordinates with IR&R for in-and-out processing, even without family scope.
• Family Advocacy versus general IR&R intake. Per MCO 1754.9BMCO 1754.9B versus paragraph 4.b.(9), Family Advocacy intake covers abuse, neglect, or domestic violence cases. General IR&R intake covers routine relocation services.
• Installation versus unit responsibility for inbound brief. Per paragraphs 4.b.(5) and 4.b.(9), the installation IR&R Program Manager runs the installation portion. The unit S-1 runs the unit-specific brief.

Authority

This sub-page sits under MCO 1320.11HMCO 1320.11H paragraph 4.b.(9) (Information, Referral and Relocation Installation Program Manager) and paragraph 4.b.(5) (Installation Commanders). MCO 1754.10BMCO 1754.10B paragraphs 4-5 and Enclosure (1) operationalize the IR&R Program at installations. MCO P1700.27BMCO P1700.27B covers Marine Corps Community Services underwriting IR&R. MCO 1754.9BMCO 1754.9B covers the Unit, Personal And Family Readiness Program including Family Advocacy. DODI 1342.22DODI 1342.22 Sections 3 (MFRS) and 4 (Services) set the parent DoD Military Family Readiness policy. SECNAVINST 1754.1BSECNAVINST 1754.1B paragraphs 7-11 set DON family support policy. S-1 responsibilities sit at MCO 5000.14DMCO 5000.14D MCAP enclosure 4. The processing workflow maps to NAVMC 3500.3E T-R event 0102-MPMN-2103.

Related references

• MCO 1320.11H paragraph 4.b.(9). Authoritative IR&R Installation Program Manager rules.
• MCO 1754.9B. Family Advocacy Program.
• MCO P1700.27B. Marine Corps Community Services.
• MCO 1754.10B. Related family programs.
• DODI 1342.22. Parent DoD family readiness.
• SECNAVINST 1754.1B. DON family readiness.
• MCO 5000.14D MCAP enclosure 4. S-1 sponsorship responsibilities.
• NAVMC 3500.3E. T-R event 0102-MPMN-2103.