GTCCP Misuse, Abuse, Fraud, and Visa Intellilink - S-1 Procedural Page

Role and responsibility

The APC owns Visa Intellilink case management at HL3 and HL4 per MARADMIN 115/19MARADMIN 115/19 and DoD GTCC Regulations Section 041502 (VICM Users). The HQMC CPM ensures system access for each HL3 and HL4 per MARADMIN 115/19 paragraphs 3.A.1 through 3.A.5. The DTMO VICM Manager owns the DoD-level system per Section 041503. The unit commander reviews suspected misuse cases per Section 040103 (Compliance) and updates the personnel security system (DISS) with final disciplinary action. The APC drafts the suspected misuse memorandum per Annex 7.

Source documents flow from the Visa Intellilink analytics module per MARADMIN 115/19 paragraph 3, the cardholder questionnaire forwarded to the cardholder, the cardholder response annotation, the Annex 7 sample memorandum, the personnel security system (DISS) entry per Section 040103, the case routing from HL4 to HL3 to CPM, and the JTRJTR Section 050108 reference for authorized dependent expenses on PCS or designated child care. Misuse outputs include the closed Visa Intellilink case, the signed Annex 7 memorandum, the DISS entry, the commander's disciplinary action record, the case file for IGMC inspection, and the DTS DMM coordination memorandum on overlapping debt.

Per Section 041005 (Personal Use, Misuse, Abuse or Fraud), commanders and supervisors take corrective action and report incidents through the appropriate personnel security system. Per Section 041501 (General), the GTCC vendor provides analytics. Per Section 041502 (VICM Users), HL3 and HL4 APCs run monthly case review.

Trigger events

• Monthly Visa Intellilink case review cycle opens.
• Personal-use charge surfaces in Visa Intellilink analytics.
• ATM cash withdrawal exceeds authorized meals and incidental expense amount.
• Adult entertainment, gambling, or non-cardholder expense surfaces on the IBA.
• Cardholder history flags a repeat misuse pattern.
• Inspector General audit surfaces a misuse case.
• IGMC GTCCP FA inspection notice arrives.

Processing workflow

1. Pull the Visa Intellilink analytics module. Per MARADMIN 115/19MARADMIN 115/19 paragraph 3 and DoD GTCC Regulations Section 041502, HQMC CPM and HL3 and HL4 APCs review GTCC transactions in Visa Intellilink no less than once per month.
2. Identify, flag, and create cases. Per MARADMIN 115/19 paragraphs 3.B.3 and 3.C.2, the HL3 and HL4 APCs identify, flag, and create cases on suspected fraud, misuse, or abuse.
3. Forward the questionnaire. Per MARADMIN 115/19 paragraphs 3.B.4 and 3.C.3, the APC forwards the associated questionnaire to the cardholder if the cardholder sits inside the APC's hierarchy. Cardholders in a lower HL receive the questionnaire from the lowest-level APC in their hierarchy.
4. Annotate cardholder responses. Per MARADMIN 115/19 paragraph 3.C.4, the cardholder completes the questionnaire with accurate detail. The APC annotates whether the responsible commander was notified. When the commander was not notified, the APC includes an explanation.
5. Draft the suspected misuse memorandum. Per DoD GTCC Regulations Annex 7 (Sample Suspected Misuse / Abuse Memorandum for IBA), the APC drafts the memorandum. The unit commander signs.
6. Update the personnel security system. Per Section 040103 (Compliance), the commander reports incidents of GTCC personal use, misuse, abuse, or fraud to the appropriate adjudicative facility through the personnel security system (DISS). The commander updates the system with the final disciplinary action.
7. Route cases up the hierarchy. Per MARADMIN 115/19 paragraphs 3.B.5 and 3.C.5, HL4 APCs route cases to HL3 for review. HL3 APCs route to CPM for approval. The cases close at the appropriate level on final disposition.
8. Close cases in Visa Intellilink. Per MARADMIN 115/19 paragraph 3.A.5, the HQMC CPM ensures cases created at HL3 and HL4 levels close in a timely manner. The close-out records the final commander action.
9. Coordinate with the DTS DMM. Per MCO 4650.39AMCO 4650.39A Chapter 9, the APC coordinates with the DMM on debt overlapping misuse cases. The DMM clears DTS-side debt and the APC routes the IBA-side case.
10. Retain misuse case files. Per MCO 5210.11FMCO 5210.11F, retain the Visa Intellilink case record, the Annex 7 memorandum, the cardholder questionnaire response, and the DISS entry per the records schedule.

Systems of record and forms

Systems

• Visa Intellilink Data Analytics and Misuse Case Management System (VICM). Per MARADMIN 115/19 and Section 041501.
• DoD Information Systems for Security (DISS). Receives misuse incident reports per Section 040103.
• GTCC vendor Electronic Access System (EAS). Source of transaction data feeding Visa Intellilink.
• Defense Travel System (DTS). Source of the underlying authorization context.
• APC Misuse Case File. Local file holding the Annex 7 memorandum and the questionnaire response.

Forms

• Visa Intellilink Case File. Per Section 041502.
• Visa Intellilink Questionnaire. Per MARADMIN 115/19 paragraphs 3.B.4 and 3.C.3.
• Suspected Misuse / Abuse Memorandum for IBA. Sample template per Annex 7.
• DISS Entry. Per Section 040103.

Common pitfalls

• Visa Intellilink monthly review skipped. Per MARADMIN 115/19 paragraph 3, HL3 and HL4 APCs review monthly. Skipping breaks the misuse-detection cycle.
• Questionnaire forwarded to wrong hierarchy. Per MARADMIN 115/19 paragraphs 3.B.4 and 3.C.3, the questionnaire routes to the lowest-level APC inside the cardholder's hierarchy.
• Annex 7 memorandum format missed. Per Annex 7, the template is required. Outside-template memoranda break the audit trail.
• DISS entry skipped. Per Section 040103, the commander updates the personnel security system with the final disciplinary action. Without the entry, the program audit fails.
• Cardholder response annotated without commander notification status. Per MARADMIN 115/19 paragraph 3.C.4, the annotation records the commander notification. Skipping the notification status breaks the audit.
• Case left open past resolution. Per MARADMIN 115/19 paragraph 3.A.5, cases close in a timely manner. Stale open cases fail the program review.
• Misuse cases not routed to HL3 from HL4. Per MARADMIN 115/19 paragraph 3.C.5, HL4 routes to HL3.
• DTS DMM coordination skipped on overlapping debt. Per MCO 4650.39A Chapter 9, the DMM and the APC coordinate.

Decision points

• Personal use versus authorized dependent expense. Per JTRJTR Section 050108, authorized expenses for dependents on PCS, permanent duty-related travel, or designated child care provider transportation are not personal use. The APC documents the authorization.
• Misuse versus abuse versus fraud. Per Section 041005, the classification drives the disciplinary path. Misuse is unintended improper use. Abuse is repeated improper use. Fraud is intentional improper use with intent to deceive.
• HL3 versus HL4 case closure. Per MARADMIN 115/19, HL4 cases close at HL3 review. HL3 cases close at CPM review.
• DISS reporting timing. Per Section 040103, the commander updates DISS with the final disciplinary action. The entry runs at case resolution.

Authority

This sub-page sits under MCO 4600.40CMCO 4600.40C and DoD GTCC Regulations Section 040103 (Compliance), Section 041005 (Personal Use, Misuse, Abuse or Fraud), Section 0415 (Compliance Analytics and Record Keeping) with sub-sections 041501, 041502, and 041503, and Annexes 7 and 8. MARADMIN 115/19MARADMIN 115/19 sets Visa Intellilink case management at the Marine Corps level. Public Law 112-194 (Government Charge Card Abuse Prevention Act of 2012, Annex 8) sets the parent statute. JTRJTR Section 050108 covers authorized dependent expenses. MCO 4650.39AMCO 4650.39A Chapter 9 covers DTS-side debt management. MCO 5210.11FMCO 5210.11F covers records retention.

Related references

• DoD GTCC Regulations Sections 040103, 041005, 0415. Compliance and misuse rules.
• DoD GTCC Regulations Annexes 7 and 8. Memorandum template and statutory text.
• MARADMIN 115/19. Visa Intellilink case management mandate.
• Public Law 112-194. Statutory base.
• JTR Section 050108. Authorized dependent expenses.
• MCO 4650.39A Chapter 9. DTS-side debt management.
• MCO 5210.11F. Records retention.