Bridging
When to Walk a Marine Versus Send Them
Walk for life events, first packages, complex problems, and any situation where the Marine has never done this before. Send for routine work the Marine has handled. Get the call wrong and the package rolls back.
Leader Steps
- Identify the package type and complexity
- Assess Marine's experience with the process
- Decide walk or send
- If walking, schedule the trip with S-1 contact
- If sending, verify the Marine knows the office, contact, and ETA
The Decision Table
| Situation | Action | Why |
|---|---|---|
| First-ever package of this type | Walk | Marine learns by watching the routing |
| Life event under 10-day window | Walk | Time pressure plus emotional load |
| Complex problem, multiple moving parts | Walk | Coordinate in person, faster resolution |
| Pay or BAH error | Walk | Get the right artifacts on the desk same day |
| Disciplinary or adverse action | Walk | You and the chain stay aligned |
| Routine renewal Marine has done before | Send | Marine builds independence |
| Routine submission with stable package | Send | No need for senior presence |
When in doubt, walk. The cost of walking is your time. The cost of sending wrong is the Marine's package.
What Walking Looks Like
- Schedule the trip with the S-1 contact ahead of time.
- Arrive with the package complete.
- Introduce the Marine and the package to S-1 staff.
- Hand off with a named contact and a follow-up date.
- Walk the Marine through what comes next.
The Marine sees the routing, the S-1 contact, and the follow-up cadence. The Marine repeats this process independently the next time.
What Sending Looks Like
- Marine knows the office and the named contact.
- Marine has the complete package.
- Marine has the time slot if S-1 takes appointments.
- Marine reports back after the handoff.
- You verify the next step.
A Marine sent without these pieces is a Marine carrying your debt.
Senior NCOs and SNCOs
You walk junior Marines through their first three or four packages of any given type. After that, the Marine has the muscle memory. Send instead of walk. Build independence.
The Marine who PCSes to a new unit having never walked into S-1 alone is the Marine the new section has to retrain.
Officers and Senior SNCOs
Walk for any package touching command authority. Page 11s, adverse FitReps, NJP routing, separation processing. The Marine carrying these alone reads as unsupported.
Walk for any cross-billet ask. Coordinating between S-1, PAC, and S-3 is your job.
Where to Go Next
- Package checklist for what to bring.
- Processing timelines for what S-1 takes.
- Follow-up cadence for after the handoff.
Same topic, other roles
References
Related Pages
- Commander
NJP Routing and Commander Authority
MCO 5000.14D Ch Encl 3
- Commander
Establishing IPAC Connectivity and Working Relationships
MCO 5000.14D Ch Encl 3
- Admin
Account Closure at Detach - S-1 Procedural Page
MCO 5000.14D
- Admin
MISSO Support Case Routing - S-1 Procedural Page
MCO 5000.14D
- Admin
New System Release Onboarding - S-1 Procedural Page
MCO 5000.14D